Tenants

Housemart is here to make renting easy for you. We help you find to your ideal rental property, look after you as a valued client, and take good care of your home once you've moved in.

We’ve share some of our most frequently asked questions to help you out!

How do I find a property to rent?
  1. Use Smart Search to find properties you want to have a closer look at.

  2. Use Smart Save to get a heads up via text or email when a property that matches your search is listed.

  3. Drive by and view your shortlisted properties from the street. Still interested? Contact us for a viewing appointment, to have a look through.

  4. If you’ve found your ideal home, complete our online application form, attach a copy of your photo ID and submit to us. Or you can download an application form, complete and scan to us or drop it in to our office. You will need to supply Photo ID, references, your income details and rental history.

  5. We process all the applications for the property – that includes checking references and credit background for every applicant. Your application is then passed on to the property owner who makes the final choice of new tenants for their property.

  6. When your application is accepted we meet to explain and sign your Tenancy Agreement. You pay the first week’s rent and Bond, and set up a weekly Automatic Payment for your rent. Now you’re all set to move in to your new home!
How do I apply for a property?

Fill in our online application, download our PDF application, or contact us.

How do I pay my rent?

Your rent is always payable weekly in advance by Automatic Payment. When you sign your Tenancy Agreement, we will ask you to setup an AP with your bank. This must be setup in time for your second week's rent payment.

If, for any reason, you are not able to make your rent payment by the due date, contact our office immediately.

If you get behind in your rent, we will issue a breach notice to you, and if the breach is not rectified within 14 days, we may have no alternative but to take action to terminate your tenancy.

Do I need contents insurance?

For your own protection, we strongly recommend you take out individual contents insurance.  Check with the insurer that this includes a component for tenant liability.  Insurance companies may sue you for any damage caused (fire etc) even though the property owner has house insurance.  

Advice from Tenancy Services: Insurance guidance.

Advice from the Department of Building and Housing: What insurance do I need?

How do I connect my internet, electricity and gas?

At the beginning of your tenancy, it’s up to you to have the electricity, gas and telephone connected and transferred to your name.

When you leave, it is your responsibility to arrange final meter readings and disconnection of these services as well as a having your mail re-directed to your new address.

Fast Connect offers a service that can help make the job a little easier, by arranging all your untility connections in one step.  Visit Fast Connect.

Do I need to maintain the lawn and garden?

Unless stated as a special condition in your Tenancy Agreement, all lawns and gardens are your responsibility.  We have some preferred contractors that we can recommend if you want to employ a helping hand.

What are "routine inspections"?

We inspect all the rental properties under our management every three months during a tenancy. Tenants are given written notice before a routine inspection.

At routine inspections, some of the items we check include:

  • Lawn and garden maintenance.
  • The general appearance and tidiness of the interior and exterior of the property.
  • How clean you have kept the oven and grill, bathrooms, toilets, carpets/floor coverings, light fittings, bench tops and surfaces, exhaust fans, mirrors, curtains, windows etc.

We ask you to present your home in a clean and tidy condition as we do photograph the property and send photos and a report to the owner.

This is a great time to let us know of any repairs and maintenance that might need to be done, and to check your smoke alarm batteries.