+64 (0) 3 442 3815

Browse by Date


Posted on 7 April 2020


Please notify us immediately if anyone in your home:

  • Has been diagnosed with, or been in contact with anyone diagnosed with COVID-19
  • Has been in isolation having returned from overseas
  • Are over age 70 or immune-compromised
  • Are suffering from or recently suffered from Covid-19 symptoms: cough; high temperature (at least 38°C); shortness of breath; sore throat; sneezing and runny nose; temporary loss of smell

Please contact us before the contractor attends if there is any change.

Level 1 and 2:

At level 1 or 2, we still take every precaution to protect people from transmission risk by continuing the work with contractors and function within the government guidelines. We will continue to retain key audits and maintenance history to assist with contact tracing, should it be required.

We ask both tenant and contractors to notify us if they are feeling unwell or have been in close contact people who have been unwell, so they can cancel and re-schedule for a later time when they are not putting our staff or others at risk by passing on bugs (even if it is just a seasonal cold!).

Level 3:

Some non-urgent repairs and maintenance can start, though it is recommended to hold off, if possible. With the exception of Chimney cleaning where required, Housemart will only be scheduling urgent maintenance during Level 3, unless priority maintenance is agreed by the landlord and tenants. This policy will be reviewed after 2 weeks at Level 3.

When a contractor is visiting, please follow the below guidelines:

  • Always observe physical distancing (2 meters)
  • Arrange for the contractor to attend whilst you are out, if possible.

If the work is non-urgent and you are not comfortable with a contractor attending, please take down their number and call them back to arrange at a time that is suitable.

Level 4:

Urgent work (eg. burst pipes, no heating, etc.) will continue to take place. Our ability to authorise non-urgent maintenance has been restricted by the requirements of Level 4 lockdown.

While we cannot instruct/undertake non-urgent maintenance, we ask that you keep us informed so that when the time comes, we are able to act quickly.  This will give us a good indication of workload and allows us to better manage the repairs. When we have been given the green light to conduct non-urgent maintenance the contractor will be in contact directly to arrange this with yourself.

Thank you for helping us to keep you, our team, and our contractors safe.